For the business relationship between JADES24 GmbH (JADES24) and the ordering customer (the "Customer") of goods via the online sales platform at the Internet address www.jades24.com (JADES24 Online Shop), the following General Terms and Conditions (GTC) apply exclusively.

Goods within the meaning of these GTC are all products and services that can be purchased as part of an online order in the JADES24 online shop.

The following General Terms and Conditions do not apply to orders placed outside the JADES24 online shop in our stationary business premises. General terms and conditions of the customer are rejected.

The purchase contract is concluded with JADES24 GmbH.
The presentation of goods in the JADES24 online shop does not constitute a binding offer to conclude a purchase contract.
You can first place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction tools provided and explained for this purpose in the order process. The contract is concluded by accepting the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive an automatic confirmation of receipt by e-mail, which documents your order again. This automatic acknowledgement of receipt merely confirms that your order has been received by JADES24 and does not constitute acceptance of your offer. The contract with JADES24 is only concluded when we confirm the dispatch of the goods by separate e-mail. If delivery of the goods ordered by you is not possible, for example because the corresponding goods are not in stock, JADES24 will refrain from a declaration of acceptance. A contract is not concluded in this case. We will inform you of this immediately and immediately refund any consideration already received.

The languages available for concluding the contract are German and English.
We save the text of the contract and forward the order data and our T&Cs to you by e-mail. You may also view the text of the contract in our customer login area.

4.1 Consumers are generally entitled to a right of cancellation.
4.2 Further information on the right of cancellation can be found in the seller's cancellation policy.

Delivery costs are added to the product prices as displayed. Delivery charges are explained within individual product offers.
We only dispatch goods en route; pick up by the customer is not possible.
We deliver to packing stations.

The following payment methods are basically available in our online shop.

Advance payment
If you select advance payment we provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds. We reserve your order exclusively for up to 3 working days and only cancel it if we are unable to post any receipt of funds during this time.

Credit Card
With the submission of the order, you are sending us your credit card details at the same time.After your identification as the legal cardholder, directly after the order, we will ask your credit card company to initiate the payment transaction. The payment transaction is automatically carried out by the credit card company and charged to your card.

PayPal
During the ordering process you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction.
Directly afterwards, the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process.

Klarna Payment Methods
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna:


The use of the payment methods invoice, instalment purchase and direct debit requires a positive credit check. In this respect, we forward your data to Klarna for the purpose of address and credit checks as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permitted on the basis of the results of the credit check. Further information and Klarna's terms of use can be found here. General information about Klarna can be found here.

Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's privacy policy in Germany and Austria.
More information about Klarna can be found here. The Klarna app can be found here.

Amazon Pay
During the ordering process you will be forwarded to the online Amazon website before completing the ordering process in our online shop. In order to process the ordering process via Amazon and pay the invoice amount, you must be registered there or register first and identify yourself with your access data. There, you may confirm the delivery address and payment method stored with Amazon and confirm the use of your data by Amazon and the payment instructions to us. After this, you will be returned to our online shop, where you may complete the ordering process.
Directly after the order, we request Amazon to initiate the payment transaction. The payment transaction is carried out automatically by Amazon. You will receive additional information during the ordering process.

With each order, we reserve the right not to offer certain payment methods and to refer to other payment methods.

The goods shall remain our property until full payment is made.

If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.

We are under a legal duty to supply products that are in conformity with this contract.

For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable.

Customer service: Our customer service is available for queries, complaints and claims on working days (except public holidays) from 8 a.m. to 5 p.m. (CET) via phone at +49 211 8629360 as well as via email at service@jades24.com.

We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents

• for injury to life, limb or health
• for deliberate or grossly negligent breach of duty
• for guarantee commitments, where agreed
• towards consumer.

Except these cases, our civil law liability is limited to the foreseeable and direct damages at the time of contract conclusion.

Detailed information on data protection can be found in our privacy policy at https://www.jades24.com/en/privacyprotection/index.html

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/.

In order to settle disputes arising from a contractual relationship with a consumer or from whether such a contractual relationship exists at all, we will participate in dispute settlement proceedings before a consumer dispute resolution body. Consumers can contact their national European Consumer Centre in this regard. The respective contact details of the individual ECCs can be found at https://www.evz.de/en/alternative-dispute-resolution/adr-in-europe/.

Providers and contractual partners:
JADES24 GmbH
Großenbaumer Weg 11
40472 Düsseldorf
Tel. 0211-862936 0
E-Mail: service@jades24.de

Our customer service is available for queries, complaints and claims on working days (except public holidays) from 8 a.m. to 5 p.m. (CET) via phone at +49 211 8629360 as well as via email at service@jades24.com.

Managing Director:
Reinhard Haase, Evelyn Hammerström
Registered at: Amtsgericht Düsseldorf, HRB 56859
VAT ID number: DE 255350756

Last updated: 13 May 2022