A. Cancellation policy

You have the right to revoke this contract within fourteen days, without stating any reasons.

The revocation period is fourteen days from the day on which you, or a third party designated by you, who is not the shipper, have/has taken possession of the merchandise. In case of a purchasing contract for several items of merchandise that you have ordered within the scope of a single order and which we have delivered separately to you, the revocation period is fourteen days from the day on which you, or a third party designated by you, who is not the shipper, have/has taken possession of the last item of merchandise.

In order to exercise your right of revocation, it is necessary for you to notify us (Jades24 GmbH, Großenbaumer Weg 11, 40472 Düsseldorf, Phone: +49-211/8629360, email: service@jades24.de) of your decision to revoke this contract by means of a clear statement (e.g. a letter sent by mail or email). For this purpose, you can use the enclosed sample revocation form, which is not mandatory, however.

In order to comply with the cancellation period, it is sufficient that you send off notification that you are exercising your right to revocation prior to expiry of the revocation period.

Consequences of Revocation

If you cancel this contract, we are to repay you for all payments we have received, including the delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the most economical standard delivery), promptly and no later than fourteen days from the day on which we have received the notice of your cancelling this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless anything different has been arranged with you; under no circumstances will any fees be charged to you for this repayment. We are allowed to withhold repayment until we have received the merchandise or until you have provided proof that you have sent the merchandise back, whichever is the earlier date.

You are to send back or hand over the merchandise promptly and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of 14 days has expired.

Returns can only be sent to the following address: Jades24 GmbH, Großenbaumer Weg 11, 40472 Düsseldorf, Germany.

We bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

General return instructions

Returns must be sent to the JADES24 address stated in the return documents enclosed with the delivery.

We reserve the right to refuse returns if you do not comply with the above requirements.
We only grant you the right of return on condition that the goods are in perfect condition when you return them.
We therefore reserve the right to refuse to accept the return of goods at our own discretion,

• a. if you do not return the goods to us including all components (e.g. product packaging such as belts, bags, protective bags for shoes, shoe boxes, etc.)
• b. if the goods are not in their original condition (e.g. if the price tag or JADES24 property label has been removed from the goods)
• c. if the goods have been worn, washed or damaged.

If we nevertheless take back the returned goods, we are entitled to demand compensation from you in an appropriate amount and to offset this against any purchase price payment already made. Please note that the aforementioned requirements/instructions are not a prerequisite for the effective exercise of the right of cancellation.

JADES24 will check your purchasing behaviour at regular intervals. If a returns threshold of 90% of the online purchases you have made in the previous 12 months is exceeded, we reserve the right to temporarily or permanently block your customer account.

B. Sample revocation form

(complete and return this form only if you wish to withdraw from the contract)

To

Jades24 GmbH
Großenbaumer Weg 11
40472 Düsseldorf
Email: service@jades24.de

I/We (*) hereby give notice that I/We (*) am/are revoking my/our (*) contract of sale of the following goods (*):

Ordered on (*): ___________________________________________
Received on (*): ___________________________________________
Name of consumer(s): ___________________________________________
Address of consumer(s): ___________________________________________

Date: ___________________________________________

Signature of consumer(s) [In case revocation is not submitted via email]
___________________________________________

(*) Delete as appropriate